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Stop Dispatching by Phone. Start Dispatching by Data.

Fusion Tasks replaces the whiteboard, the group text, and the "call the tech" workflow with a real dispatch system. Schedule technicians, plan efficient routes, track GPS locations, and sync tasks across multiple locations — all inside Odoo. Your dispatchers see everything. Your techs get exactly what they need on their phone.

GPS tracking + route optimization
Cross-instance sync for multi-location teams
Mobile-first — built for technicians in the field
Get a Demo See How It Works
1
Task Created
2
Technician Assigned
3
Route Planned
4
En Route (GPS)
5
On Site
6
Work Complete
7
Synced to HQ

The Problem We Solve

If your business sends technicians into the field, you know these pain points — they cost real money, every single day

Phone Dispatch

Dispatch by Phone Call and Prayer

Your dispatcher calls each tech, reads out the address, hopes they wrote it down, and has no idea if they actually showed up. Missed calls mean missed appointments.

No Route Planning

No Route Planning. Wasted Kilometres.

Technicians criss-cross the city because nobody optimized the order. Fuel costs climb, drive time eats into billable hours, and clients wait longer than they should.

No GPS Visibility

Blind to Technician Location

A client calls asking "where's my tech?" — and you have no answer. No GPS, no check-in times, no visibility into who is where. You're guessing.

Multi-Location Chaos

Multiple Locations, Zero Sync

Tasks created at one branch don't appear at another. Technicians get double-booked across locations. Nobody has the full picture because the systems don't talk to each other.

Odoo Project Gaps

Odoo's Project Module Wasn't Built for This

Odoo Project tracks tasks and timesheets — it doesn't schedule technicians, plan routes, track GPS, or sync across instances. Field service needs a purpose-built tool.

Paper Updates

Status Updates via Text Message

Techs text "done" to a group chat. Dispatchers scroll through 50 messages to figure out who finished what. No timestamps, no proof, no audit trail.

Your Problem. Our Feature. One Line Each.

No vague promises. Every real-world headache, matched to a specific thing Fusion Tasks does today.

Problem

"I called the tech three times — he never picked up. The client waited all afternoon."

Solution

Tasks push directly to the technician's phone. No calls needed. They see the address, scope, and schedule the moment it's assigned.

Problem

"Our tech drove from Scarborough to Mississauga, then back to Markham. 90 minutes wasted."

Solution

Route planning orders tasks geographically. Fewer kilometres, more jobs per day, lower fuel costs.

Problem

"A client called asking where the technician was. I had no idea — I had to call the tech to find out."

Solution

GPS tracking shows every technician's last known location. Dispatchers answer client questions instantly without making a single call.

Problem

"Our Hamilton branch created a task, but our Toronto team had no idea. The tech got double-booked."

Solution

Cross-instance sync keeps tasks, schedules, and technician availability in sync across every location in real time.

Problem

"The tech texted 'done' to the group chat. No photos, no notes, no proof of completion."

Solution

Technicians update task status with one tap. Notes, photos, and GPS timestamps are logged automatically. Full audit trail on every job.

Problem

"We tried Odoo Project for dispatch. It doesn't know what a route is. It can't track a van."

Solution

Fusion Tasks is built for field service from day one. Scheduling, routing, GPS, and multi-instance sync — all native, not bolted on.

Problem

"I schedule on a whiteboard. When someone erases a line, the appointment is gone forever."

Solution

Digital scheduling with drag-and-drop assignment. Every change logged, every task tracked, nothing lost.

Problem

"End of month, I have no idea how many jobs each tech completed or how long they took."

Solution

Built-in reporting: tasks per technician, average completion time, route efficiency, and on-time arrival rates. Data you can act on.

From Task Creation to Completion. One Platform.

Fusion Tasks manages the entire field service lifecycle — from the moment a job is created to the final status update synced across all locations

Task Creation

1. Task Created

A new service request comes in. The dispatcher creates a task with the client address, job scope, required skills, and priority level.

Technician Assignment

2. Technician Assigned

The dispatcher assigns the right technician based on skills, availability, and location. The tech gets an instant notification on their phone.

Route Planning

3. Route Planned

Multiple tasks for the same tech are ordered geographically to minimize drive time. The optimized route is sent to the technician's device.

GPS Tracking

4. GPS Tracking & Status Updates

Dispatchers see technician locations in real time. Techs update status with one tap — en route, on site, work complete. Every update is timestamped.

Cross-Instance Sync

5. Cross-Instance Sync

Task data syncs across every Odoo instance in your network. A task created in Hamilton is visible to the Toronto dispatcher instantly.

Completion Report

6. Completion & Reporting

Once the job is done, notes, photos, and sign-off are captured on-site. Reports roll up automatically for billing, payroll, and performance reviews.

Everything You Need. Nothing You Don't.

A single platform covering every step of field service — from dispatch to completion to cross-location sync.

Technician Scheduling

Drag-and-Drop Scheduling

Assign technicians by dragging tasks onto their calendar. See availability, skills, and current workload at a glance.

Route Planning

Smart Route Planning

Automatically order tasks by geography to minimize drive time. Fewer kilometres, more jobs per day.

GPS Tracking

Live GPS Tracking

See where every technician is in real time. Answer client "where's my tech?" questions without making a single call.

Cross-Instance Sync

Cross-Instance Sync

Tasks, schedules, and technician availability synced across multiple Odoo instances. One view for all locations.

Mobile Interface

Mobile-First for Techs

Technicians see their task queue, navigate to sites, and update statuses from their phone. Built for one-handed use in the field.

One-Tap Status

One-Tap Status Updates

En route, on site, work complete — technicians update status with a single tap. Every change timestamped and GPS-tagged.

Dispatch Dashboard

Dispatch Dashboard

Full-screen Kanban and map view for dispatchers. See all technicians, all tasks, all statuses — drag and drop to reassign on the fly.

Reporting

Performance Reporting

Tasks per tech, average completion time, on-time rates, route efficiency. Data you can act on, not just look at.

Client Notifications

Client Notifications

Automatic emails or SMS when the technician is en route. Clients know exactly when to expect service — no more "sometime between 9 and 5."

Skill Matching

Skill-Based Assignment

Tag technicians with skills (electrical, plumbing, wheelchair repair). Tasks auto-suggest the right tech for the job.

Audit Trail

Complete Audit Trail

Every assignment, status change, GPS check-in, and completion note logged permanently. Full accountability on every job.

Odoo Native

100% Odoo Native

No external platform. No API subscriptions. Fusion Tasks lives inside your Odoo instance and works with your existing data, users, and workflows.

1-Tap
Status Updates from the Field
Live
GPS Tracking for Every Technician
Multi
Instance Sync Across Locations
100%
Mobile — Works on Any Device

Built for Businesses That Send People Into the Field

If your team works at client sites instead of a desk, Fusion Tasks replaces the manual coordination that slows you down.

Mobility Equipment Delivery & Install

Schedule wheelchair deliveries, stair lift installs, and home modifications. Route technicians efficiently across the city and track every delivery with GPS proof.

HVAC, Plumbing & Electrical Contractors

Dispatch trade technicians to residential and commercial sites. Skill-based assignment ensures the right tech shows up with the right qualifications every time.

Home Healthcare & In-Home Services

Coordinate care workers, therapists, and home health aides visiting clients. Track visit completion, capture notes on-site, and report to supervisors automatically.

Multi-Branch Service Companies

Multiple offices, one dispatch view. Cross-instance sync means a technician in Mississauga can be dispatched from the Hamilton office without a phone call.

Property Management & Maintenance

Tenant repair requests become tasks, assigned to maintenance techs with route planning across multiple properties. Completion proof logged for every work order.

IT & Managed Service Providers

On-site IT support, network installations, and equipment setup. Track technician travel time, billable hours on-site, and sync work orders across client locations.

Get Fusion Tasks

Contact for Pricing Custom quote based on your needs
Get a Quote Request Demo

Technical Details

19.0
19.0.1.0.0
OPL-1
Nexa Systems Inc.
Services/Field Service
project

Ready to Dispatch Smarter, Not Harder?

See every technician, every task, every route — in one place. Book a free demo and we'll walk through a full dispatch cycle from task creation to GPS-tracked completion in under 20 minutes.

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